Order and Shipping Policy
All orders placed after 7:00am EST, regardless of shipping option, are processed the next business day (Monday-Friday). We cannot ship to a PO box. We observe all US national holidays.
Before you submit your order please verify that all the information you entered is correct. If you make a mistake entering your email address, your Order Confirmation, which contains valuable purchase information such as your order number and receipt of payment, will be delivered to the incorrect email address. Double check your information before you submit your order.
We will charge your credit card account upon placement of your order. By placing an order with us you agree that any credit card information provided by you is true and complete and you will pay the applicable listed price(s) in addition to any shipping and handling charges and applicable taxes. We accept PayPal and the following credit cards: Mastercard, Visa, Discover and American Express. For transaction security purposes, we may require additional information about your credit card account, and we reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. Payments made by credit card are subject to the approval of the financial institution issuing the credit card. Airdrop Gaming shall not be liable in any way if such financial institution refuses to accept or honor a credit card for any reason. If authorization cannot be obtained for your credit card at the time of order placement, you will need to make arrangements for an alternate form of payment. Certain orders may be subject to a verification period to protect all parties from unauthorized credit card use.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final check out page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
CLAIMS FOR DAMAGES
Claims for damages to products or errors in an order must be made within 5 days of receipt. Claims for damages must first be reported to the delivering carrier (save all packing and cartons). We are not responsible for any damage to any third-party products connected to our products.
PRICINGPrices listed on the Airdrop Gaming website are payable in U.S. dollars. Prices and specifications of all products may change without notice. Separate charges for shipping and handling and/or taxes will be shown on the checkout page, Order Confirmation and/or receipt of payment. You should always check that the final price and selected product are correct before completing your order.
We reserve the right to correct any mistakes in price listed on the website at any time. If a mistake in price is made, we will, at our sole discretion, either: 1) make reasonable efforts to notify you of the mistake and will offer you the option to purchase the product(s) at the correct price or a full refund for the portion of your order relating to the erroneously priced product(s); or 2) reject your order. You agree that you have no claim against us or any of our agents or affiliates for failure to furnish such products at the erroneous price, and that our liability is limited to the actual price paid by you to us for the products.
INTERNATIONAL SHIPPING POLICY
We are excited to announce we are shipping worldwide!
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
Free shipping offers advertised only include shipments within the United States of America.
When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.